Returns & Exchanges

Due to the perishable nature of our artisanal doughnuts, we cannot accept physical returns once they have left our shop. However, we are committed to your satisfaction and will offer a refund or replacement if your order is incorrect or arrives damaged.

Return Process

• 1.
  Contact Us Immediately

  Please reach out to our team within 2 hours of receiving your doughnuts if there is an issue with your order.

• 2.
  Provide Proof

  Send a clear photo of the product and packaging to our support email to help us document the quality concern.

• 3.
  Review Process

  Our kitchen management team will review your claim within 24 hours to determine eligibility for a refund or shop credit.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method, or we will schedule a fresh delivery at no extra cost.